Privacy Policy

Last updated: 1 January 2025

Sky Software Solution ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

Contact details you provide (name, email, phone) via forms or account signup.
Business data you upload while using our products (customers, inventory, employee records).
Usage data such as pages visited, actions taken, and device/browser information.

2. How We Use Your Information

To provide and improve our software services.
To send account, transactional and service messages via email, SMS, RCS or WhatsApp.
To respond to your enquiries and provide customer support.
To send marketing communications where you have given consent — you can opt out any time.

3. RCS / SMS Messaging

When you share your mobile number with us, we may send you Rich Communication Services (RCS), SMS, or WhatsApp messages related to your account, orders, service updates, and (with consent) promotions. We follow TRAI and applicable messaging regulations. To stop marketing messages, reply STOP or email raghu@skysoftwaresolution.com.

4. Data Sharing

We do not sell your personal data. We share data only with trusted service providers (hosting, payment, messaging) under contract, or when required by law.

5. Data Security

We use industry-standard encryption in transit and at rest, role-based access controls, and daily backups to protect your data.

6. Data Retention

We retain your data for as long as your account is active or as required to provide our services and comply with legal obligations.

7. Your Rights

You may request access, correction, or deletion of your personal data by emailing raghu@skysoftwaresolution.com.

8. Cookies

Our website uses essential cookies to keep the site functional and optional analytics cookies to improve the experience.

9. Contact

Questions about this policy? Email raghu@skysoftwaresolution.com.